Return & Refund Policy

At HatGhori, we want you to be completely satisfied with your purchase. Since we offer a “Check Before Payment” facility, our return process is highly transparent and customer-friendly.

1. Instant Return (At the time of delivery)

• We encourage all our customers to open the parcel and check the watch in front of the delivery rider.

• If you find any physical damage, wrong product, or color mismatch, you can immediately return it to the delivery man without paying the product price.

2. Return After Delivery (Within 3 Days) If you discover a manufacturing defect after the delivery man has left, you can still return the product within 3 days of receiving it. To be eligible for a return, the item must meet the following conditions:

• The watch must be unused and in the same condition that you received it.

• It must be in the original packaging with all tags, warranty cards, and manuals intact.

• Please note: Change of mind after accepting and using the product will not be considered for returns.

3. How to Initiate a Return To initiate a return, please contact us within 3 days of receiving your order:

• WhatsApp / Hotline: 01911646407

• Please provide your Order ID and clear photos/videos of the defect.

4. Refund Process

• If you prepaid for your order and it is canceled or returned validly, we will initiate a refund to your original payment method (bKash, Nagad, or Bank Transfer) within 3-5 business days.